The Emergency Department Patient Experience initiative aims to create an environment that makes patients, carers, and their families feel welcomed, safe, cared for, and empowered.

The four key strategies to be rolled out include Patient Experience Officers, information technology, waiting room enhancements, and staff support and development.

The project aims to ensure people are communicated with in a caring manner, know what to expect during their time in the ED, have information in their language, can keep key communication devices charged while waiting, are provided with information regarding emergency department processes, and are updated on when they are likely to be seen and of any delays.

A patient and carer feedback kiosk has already been installed in the Griffith Base Hospital ED waiting room to collect feedback to assist with process improvements, acknowledge and celebrate staff, and support a culture of openness, care, kindness, and respect.

The waiting room also has the capacity to charge phones, and a Patient Experience Officer is currently being recruited.

Griffith LHAC encourages anyone attending ED to make use of the information kiosk and record their feedback prior to leaving.

Your input will help improve the ED patient experience.

For more information, contact LHAC chairwoman Margaret King on 0409 815 901.