After being in business for 30 years the future is looking as important and bright as ever for the team at Leo Franco Motors.
Next year will see a facelift for both the Holden and Nissan dealerships.
“There’s going to be all new signage, it should be quite interesting across the two brands,” Leo Franco Motors sales manager Andrew Ross said.
While the entire dealership was renovated three years ago this update will be mainly signage and branding at their Yambil Street location.
Next year will also see Holden bring out some new products.
However, even with new products and changes the main goal for the business is to remain community focused and provide excellent customer service.
“We have check lists in place and try to make sure that everyone from all walks of life gets served with the same attitude,” Mr Ross said.
“Customer service is a main focus now because of the survey.
“You can’t burn a customer, you’ve got to keep your reputation.”
A survey is sent out to all customers after purchasing a car, or having a car serviced with Leo Franco Motors to ensure they’re happy with the service they received.
“The brands (Holden and Nissan) want to know how the dealers are going,” Mr Ross said. “The sales and service department are surveyed from when a customer walks in the door, to the test drive, through to after sales service.”
The team take their customer service very seriously right down to emails sent out, or lack thereof.
“We prefer to talk to people rather than email,” Mr Ross said.
“An email can come off the wrong way whereas we want to talk to people and make them feel welcome.”
It’s this welcoming attitude which has Leo Franco Motors currently ranked number one in the state.
Customers from all walks of life are welcome in the dealership even if they’re not ready to purchase.
“I think some people get scared of coming into a dealership,” Mr Ross said.
“They think they have to come in and spend money.”
With a range of easily-accessible finance on offer today it’s safe to assume more young people would be flocking to the dealership but that isn’t the case.
“The young ones shop online,” Mr Ross said.
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