A PLAN to boycott self-serving check-outs in parts of the Riverina on November 4 may not seem like headline news, but it provides some good arguments when it comes to sustainable employment, good old-fashioned service and new social norms.
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Self-serve check outs have surfaced more regularly in supermarkets across Australia over the past decade, and have become a staple in some people’s grocery shopping experience.
Big-chain supermarkets are suggesting the self-service has been embraced by customers, which is obvious judging by their numerous rows of serviced check outs you’ll find closed at any time.
Many shoppers are united in their disdain for the technology, saying they put people out of a job – and I tend to agree.
The younger generation is generally finding it harder and harder to find employment today, especially with the opportunities in manufacturing industries narrowing nation-wide.
Everyone knows someone who got their first experience working at the check out. It’ll be a shame if those opportunities disappear for keen teenagers going forward.
Then there’s the logical argument – generally, you still have to queue waiting for an available machine, and of course, you’re not going to get the efficient packing service with a manned check out.
For me, I won’t be taking part in the November 4 boycott, mainly because I try to avoid the machines already.
My major gripe is having what could be a very social every-day activity reduced to one of convenience.
The self-serve check outs provide an emotionless shopping experience where customers can do their weekly shop with minimal interaction with staff or fellow shoppers.
Many people would rather shop this way, and I’d argue it’s a wider reflection on where society is heading as a whole.
It's a small contributing factor in our communities becoming more and more antisocial, with technology making us less reliant on our neighbours than ever before.
It means we’re getting less practice when it comes to making small talk and generating conversation.
It’s a skill coming naturally to some, but for people like me, going through the check out and sparking a conversation about the weather does wonders for polishing what’s fast becoming a lost skill.