Murrumbidgee Irrigation will pursue system automation as its next objective, after highlighting the achievements and challenges during the business's AGM.
"This means fine tuning our information and data and driving innovation for continuous improvement so that we can keep delivering water in the best way possible to support the productivity of this region," MI's managing director Brett Jones said.
"Every bit of conveyance water or dollar in expenditure saved represents a direct gain for our customers, by increasing the amount of productive water available and lowering the cost of service delivery," he said.
The price of delivery entitlements dropped to $9.38, while 100 farm outlets and seven regulators were modernised over the last year.
"Whether it's been delivering supplementary water, meeting with customers under COVID conditions or managing weeds - we're doing things differently at MI in order to meet our customers' needs," chairman Nayce Dalton said.
"Our whole of business focus on making every drop count is an example of this, which produced fantastic results last year.
"This focus and coordinated efforts across the business resulted in last years' enhancement of 19,000 megalitres that certainly wasn't budgeted for in such a low allocation year."
Mr Jones said adapting to COVID had made the organisation stronger and well positioned to help irrigators grow crops.
"Nominated by the NSW Government as an essential service, we adapted to ensure neither safety nor water delivery were compromised," he said.
"We did so, without for a moment losing focus on our core function of delivering water. The positive that I will take away from this period is just how adaptable our business and our people can be."