Normally, they are the ones watching people hit the jackpot, but Saturday night Manjit Lalli and Pinkal Patel were the ones walking away winners.
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And yet the owners of Griffith Newsagency passed credit straight back to the team of dedicated staff, saying the Local Customer Service Award belonged to them.
When asked what their secrets were, Mr Patel said it was all about keeping the staff happy.
"Not only that, but a belief that the customer is always right. By doing these two things, we have not only maintained our reputations but also continued to grow," he said.
And starting with one newsagency in 2016 to owning three today, it's clear they are doing something right.
"We love seeing our regular customers, getting to know who they are, it really makes a difference," Mr Patel said.
For Mr Lalli, it's all about community spirit.
"I'd like to thank Griffith as well, they are very welcoming and have a strong appreciation for multicultural communities."
This award category, sponsored by The Area News, was chosen by members of the public, who were given the chance to nominate the business they believed had superior customer service.
The 15 finalists were then chosen by a judging panel, based on quality and not necessarily quantity.
These selected few were then given to the community to decide on the overall winner.
Congratulations to the other 2019 deserving finalists below:
- Speirs Jewellers
- Griffith Pet Resort
- My Lending Specialist
- Laser Hair and Skin clinic
- Owen Toyota
- The Athletes Foot
- Revive in Central
- John Dodd Pharmacy
- Leading Edge Computers
- Plaza Hair Studio
- The Personnel Group
- Integral Finance Solutions
- Griffith City Hire
- Vaccari's Bakery
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