Bupa Griffith was inspected by the Australian Aged Care Quality Agency in November, and they found it was not meeting certain requirements.

The Department of Health will not go into the specifics until after Bupa Griffith have talked with residents, family members, and representatives this Friday at 11am.  

The sanctions mean Bupa Griffith will not receive payment from the Australian Government for new residents until May next year, limiting the number of new residents until the identified problems are fixed.

Bupa Griffith were required to appoint an adviser who would assist them in meeting all clinical responsibilities, as well as provide staff training to address the “gaps in learning” identified by the Australian Aged Care Quality Agency.

Bupa Australia Aged Care interim chief operating officer Carolyn Cooper said the problems were “unacceptable” and that they were working to resolve the issues.

“We apologise to our Griffith care home residents and their families for the shortcomings recently identified by the Department of Health,” Ms Cooper said.

“We are committed to promptly addressing the issues identified and are working with the Department of Health to resolve the issues.”

A Department of Health spokesperson said they would outline what those issues were on the myagedcare.gov.au website after Bupa Griffith met with residents and relatives. “It is the responsibility of all providers to meet the required standards and where they fail to do this, there is a regulatory framework in place to bring them back into compliance as quickly as possible.”