Buying a new car is an extremely exciting time for most people, the test drive, the sales experience and who could forget that new car smell?
The team at Leo Franco Motors are dedicated and passionate about giving all their clients the best purchase experience possible.
The team of 27 are spread across all facets of the business in service, spare parts and sales but they all work together to give customers the best experience when it comes to buying and servicing their vehicle.
The team of sales staff are highly trained and experienced with many of them clocking up 10 years or more with the company.
“I’m very proud to have long standing staff,” sales manager and staff member for the past 16 years Andrew Ross said.
“And Leo is very proud of it too.
“We’ve got some really good staff.
“The passion that everyone has for the brands is what makes the team so good.
“We’ve got a really good culture here, it’s one where everyone has each others backs and we all work for the brands.”
This dedication to the brand is obvious with twice-weekly training sessions ensuring all members of the sales team are kept up to speed on new products and the features of all vehicles.
“We do a huge amount of training,” Mr Ross said.
“It’s part of being in the business with Holden and Nissan to know all the products.”
Their performance on every sale and service is rated by the customer in a survey to ensure the service is as good as possible.
“It’s very hard marking, anything lower than a 9 or a 10 is as good as a zero,” Mr Ross said.
“We always strive for 10s.”
However, this customer service experience doesn’t end when you drive out in your brand-new (or used) vehicle.
The team want to ensure your car continues to run smoothly its entire life. Their dedicated and professional mechanics department can service all makes and models of Holden's and Nissan with outside brands also looked after.
“We’re very welcoming here, we fix all makes and models as well as our own,” Mr Ross said.
This feature is supported by:
- Leo Franco Motors
- SJR Industries
- Farronato Bros. Towing & Auto Storage
- Dee Vine Estate
- Bruno Altin & Co Pty Ltd
- Cafe Yoogali
- MIA Commercial Refridgeration
- Griffith City Hire
- Patane Tilers
- Farronato Autobody Repairs
- SGB Griffith Chartered Accountants
- Casella Family Brands
- Griffith Exies Club
- Griffith Beat and Spray
- Griffith Almet
- Warburn Estate
- Romeo And Giulietta