Griffith City Council, in collaboration with the National Relay Service, is providing a mechanism to enable people with a hearing or speech impairment to access council services.
The Australian Government’s National Relay Service (NRS) is a free service and allows people who are deaf or have a hearing or speech impairment to make phone calls with the help of a relay officer.
Depending on individual needs, callers are able to speak, sign or text, choosing from eight different call types with the relay officer acting as a link between the two parties.
A customer using the NRS is now able to call council and know that trained customer service staff will be able to effectively communicate with them via the NRS.
Those wishing to activate the National Relay Service or find out more details can visit www.relayservice.gov.au.
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