Businesses hit hard by telco closure

GRIFFITH business owners have been left out of pocket by a number of phone providers that shut down without warning.

Conec2 subsidiaries One Telecom, iBOSS and Asia PAC Communications went into court ordered administration last week, triggering the immediate end of their services.

Owner of Reflections hair and beauty salon, Jessica Fawcett's phone just stopped working and she was worried her customers thought the business had closed.

"There has been a disgusting lack of consultation and we weren't even notified that this would happen," she said.

"I have no telephone so my customers from out of town in places like Lake Cargelligo, Hillston and Rankins Springs can't ring us to make an appointment and some of them assume I have closed.

"Most of my customers plan their days around their appointment time so they are very inconvenienced.

"There's a chance I will have to get a brand new number which means changing our business cards, price lists, website, Facebook page and ringing all our suppliers and notifying them."

Manager of Custom Music Griffith Nathan Kschenka couldn't even take his customers' money because his EFTPOS line had been terminated.

"We're losing so many sales because we can't process them, not having access to EFTPOS facilities has been an absolute disaster," he said.

"Thankfully a lot of our customers have been understanding and we're running temporary accounts for people who we know but we can't do everyday normal sales.

"The only thing I can do is switch providers."

The problem affected seniors as well, with over-55s' internet provider ONEseniors going under, and ironically those clients without online access were advised to check Facebook for updates.


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