GRIFFITH residents and businesses owners are rallying behind a chorus of unsatisfied NBN users.
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The wave of anger comes on the back of Griffith resident Catherine Kay’s account of her experiences with the NBN printed in The Area News this week, and now businesses and other residents are coming forward detailing similar accounts.
With Griffith McDonald’s Store located where NBN is still in construction, Owner Darryn Savage has had problems in his store with “extremely slow” internet.
Nick Guglielmino from Mino + Co Family Estate in Hanwood said he had to close the business and send staff home.
“We switched from ADSL to NBN under the assumption the service was faster, more reliable and more efficient. We were sold all this before we signed the dotted line” he said.
“… They promised a better product of course but also better service, being a local service provider they were available at the drop of a phone call. No one, after the first month unfortunately wanted to hear our problems because it went on for at least 2-3 months and we went down without any internet for two days at one point. I basically had to close the business and send staff home.
“We re-opened many job numbers only to get nowhere. It was a complete disaster. The local service provider was over it by the end and we were left without a reliable service so I even costed the exercise to transfer back to ADSL and was on the brink of making the move back…. until we finally got to the stage after 2-3 months where an NBN technician arrived on site.
“It miraculously turned green...First time I saw it, I remember the moment clearly. Woolah. There was nothing wrong with the hardware and was in fact the bandwidth problem all along yet we endured months of poor service and no internet. We were seriously pulling our hair out by the end of it!”
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In a statement released earlier in the month addressing the rising number of complaints, nbn™ stated:
"During the construction of a national network such as the nbn™ network, there will inevitably be some premises that are harder to connect …”
“nbn™is working on a range of measures to enable currently unserviceable premises to connect to the NBN network as soon as possible."