SITTING down to write a few emails and do the banking should be a task that takes minutes.
But for some Griffith residents subjected to frustratingly slow internet, it’s a task that takes hours.
One of those residents is Telstra customer Peter Borella, who lives on Brogden Road.
Mr Borella can’t seem to escape the city’s chronic internet shortfall, having lived in Collina until November last year and experiencing the same problems there.
Using wireless, Mr Borella said during peak times – particularly after 3.30pm when students get home from school – his setup was “so slow it almost stops”.
Replying to emails can take an hour, he said, and when doing his internet banking online the page regularly times out because it is so slow to load.
“It’s an essential service, nobody sends letters anymore and everyone has an email address,” Mr Borella said.
“Down in the cities, it’s immediate.
“It’s absolutely ridiculous – it’s like having a new highway but they forgot to build a bridge at the end.”
Mr Borella has contacted his service provider and even a computer repair store but to no avail – he has been told it is an issue with the exchange.
Griffith was not included in the latest National Broadband Network rollout, which means the city will be left off the network until at least 2021.
Until then, residents on the outskirts of the city will be forced to endure the access they currently have.
According to 3C Technology’s David Snaidero, different pockets of the city experienced different problems with internet speed.
Some residents were subjected to particularly slow speeds and faulty connections due to deteriorating copper wire, according to Mr Snaidero.
“The speed of the service decreases the further away you get from the exchange,” Mr Snaidero said.
“And wireless decreases in speed when there’s more people using it.”
Mr Snaidero has a colleague in Maroochydore, Queensland, who is connected to the NBN and said the speed there was “phenomenal” compared to Griffith.
However, he said the service was costly.
A Telstra spokeswoman conceded there was an infrastructure shortfall in parts of the city but said the company continued to “review areas of need”.
“There are currently no available ports in the Griffith exchange for Telstra to provide additional DSL services however Telstra continues to review areas of need and invest in installing additional infrastructure in both our fixed and mobile networks,” she said.
“It should be noted that DSL is a distance-based technology, and even where ports are available customers may not be able to connect.
“Where DSL is not available, our mobile network covers 99.3 per cent of the population and provides wireless broadband and may be a suitable alternative option for some customers.”