A LOCAL computer repairer has been labelled "a con man with a bad temper" in a torrent of abuse from furious customers on Facebook.
More than 75 people responded to a post from local man Nathan Grant, who claimed the repairer had scammed him by quoting one price and charging another.
Each comment told another story of alleged deception and many contained spiteful remarks about repairer Peter Morris and his service, which operates from Griffith Central.
Mr Grant said he had been given a verbal quote of $145 to repair an iPhone screen but, when he returned to pick it up, was told he would have to pay $260.
"From $145, it's a big jump up to $260," Mr Grant said.
"They (the repairers) were just a bit dodgy so I put a warning on Facebook so people knew to get a written quote.
"I didn't realise it was going to open up a can of worms so many people had had bad experiences, I couldn't believe it."
Mr Morris was shell-shocked when he saw the Facebook tirade on Wednesday morning but said he was willing to accept constructive criticism from customers.
He defended himself against Mr Grant's allegations, saying he had been asked to quote for an iPhone 3 or 4, while the repair had been on an iPhone 5.
"The iPhone 5 price is higher," Mr Morris said.
"The store reply was we understand the upset and will match any cheaper price.
"I will still do this. Also I will donate the difference to Can Assist Griffith Branch."
Among the social media outbursts were accusations of "dodgy" laptops bought from the business, good quality hard drives being replaced by lesser products and failed virus removal.
More than a dozen people accused Mr Morris of being rude and disrespectful.
"He was supposed to remove a virus from my computer, ended up deleting the settings for the internet," one irate customer wrote.
"I took it back complaining that it would not connect to the internet and still registered that there were viruses on the system. He threatened me and screamed in my face."
While refuting any wrongdoing on the service, Mr Morris accepted he could have dealt with some situations better.
"I acknowledge that my customer service skills need improving and I am committed to bettering myself and my business going forward," he said.
"I provide a warranty period for all computer sales. My warranty requests are less than 3 per cent.
"Occasionally I haven't beaten a virus on the first time but I have never charged someone twice to do the same job."
Mr Morris said he was disgusted by the "self-indulgent abuse" he had received, likening it to cyber-bullying.