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Coverage test shows gap

29 Feb, 2008 08:40 AM
A CDMA mobile phone and a Next G mobile phone were taken to the exact spot where Grahame Young was found dying after an allergic reaction to bee stings.

The test was witnessed by several of Mr Young’s close friends, and showed the CDMA phone had one to two bars of service but the Next G handset was unable to receive service.

“We are showing that CDMA phones can get service here consistently,” Mr Young’s childhood friend Brendan Appleby said.

“We aren’t saying Next G never works because we know Grahame did end up getting through.

“But it just isn’t consistent enough, you don’t know when you will get service.”

The Merriwagga community has thrown more mud at Telstra, with Black Stump Hotel worker Allana Renton disputing the communications giant’s claim that the first call Mr Young made at 6.08pm went through and lasted for 40 seconds.

It was Miss Renton who eventually received Mr Young’s call for help and sent publican Sharon Stuart to the scene with the adrenalin.

She confirmed the records Mr Appleby retrieved from Mr Young’s phone and said she didn’t get a call, which dropped out, until 6.18pm.

Seconds later, another call came through and this time she was able to talk to Mr Young and send help.

“I think it is terrible they are claiming the phone call worked, it simply did not work,” Miss Renton said.

“Telstra need to take this as a warning, someone has died because the system is not good enough.

“We don’t want anyone else to have to go through this and it is as simple as that, and people out here are at risk, farmers are out on their own and if something goes wrong they need to be able to rely on their phones to call for help.

“It just feels horrible, knowing he desperately needed help and no one could do anything for him.”

But Telstra Country Wide’s area manager Andrew Cottrill said the claims by the hotel workers were not true, and said Telstra had evidence showing the call went through.

“We have data saying the call connected to the hotel. It was answered by someone or something and lasted for 43 seconds before being terminated by Mr Young’s mobile phone,” Mr Cottrill said.

“The system can’t lie about that, the call data is indisputable.

“We will provide all the information to the authorities and it will be up to a coroner to decide what happened.”

Mr Cottrill said the test conducted by The Area News did not prove anything. “It could depend on what Next G handset you use. The bottom line is we went out and conducted tests with members of the community and we proved to them the Next G network outperformed CDMA, they agreed with us.”

Carrathool Shire Council mayor Peter Laird said he did not believe the new network was up to scratch.

“Every last person I’ve spoken to in this area has had problems,” Cr Laird said.

“In fact, complaints just keep rolling in.”

He said the group of about 20 councils that make up RAMROC has backed the push to improve the service and have has made submission to the minister.

“My concern is that once it’s over it’s all over,” he said.

“I’d be happy to see them continue to run the two services side by side until they can bring it up to standard.

“It’s pretty poor that they put out this new technology without testing it properly.”

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BLACK Stump Hotel worker Allana Renton said a 43 second phone call, which Telstra claims made it through to the hotel at 6.08pm, simply did not occur.
BLACK Stump Hotel worker Allana Renton said a 43 second phone call, which Telstra claims made it through to the hotel at 6.08pm, simply did not occur.

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